FREQUENTLY ASKED QUESTIONS
Frequent Questions

If we see that this section is useful for you and there is a need, we will add new questions here. Please, before contacting Customer Support read carefully this section you might find your answers here.

What is this website about? Is this an ICO?

No. This is not an Initial Coin Offering. We believe that ICO's should be approached with caution as the majority of "Alt coins" do not offer any benefits to more established crypto currencies such as Bitcoin, Ethereum, etc. CRYPTOBITMINE LTD is a managed cryptocurrency trading platform with user friendly interface and attractive offer.

May I make additional deposits?

Yes, but note that all the transactions are handled separately.

What Markets do you trade?

We trade the major crypto currencies, Bitcoin, Ethereum, and other Cryptocurrencies, as well as most popular commodities.

How can I access the account?

If you are a registered user of cryptobimine.co.uk, please enter your username and password in the appropriate fields at the top of the website and click the "Login to Account" button. You will be redirected to your account automatically as soon as you have done the above.

I can't log in into my account. What could cause this problem?

Sometimes problems of this kind are caused by errors of your web browser. There is no reason to worry, you just need to wait a few minutes and then try to log in again. First of all you need to clean the cache of your web browser. If the problem persists, please contact our online manager.

May I create more than one account?

No. you are allowed to create only one account. For special situations please contact our Customer support.

Some of the
key questions
How to create a new account?

It’s not difficult at all. Click on the following button, fill in the registration form and create a new account.

Are there any limits for an investment amount?How can I keep my account safe?

We take all security measures to protect your account and keep it safe from third parties intrusion.

May I create more than one account?

No. you are allowed to create only one account. For special situations please contact our Customer Support.

How to change my password?

Enter your account and change your e-mail address and password in “Account Settings” section.

I forgot my password. What should I do?

Go to Password Reminder section, enter your registration e-mail address and follow the instructions.

What is the process of investing?

To make investments you should register with cryptobitmine, create an account and then you can make your deposit. All the investments are made in your personal account after login

? What Crypto Currencies can I use to invest?

We accept Bitcoin Other payment gateways will be included later. How much is the minimum allowed amount to start investing?

How much is the minimum allowed amount to start investing?

You can start investing with as low as 50 USD.

Are you paying even on weekends?

Yes, of course, we are paying on weekends and holidays.You can start investing with as low as 50 USD.

How fast are my deposits added to my account?

Transactions will be credited on your account after 3 confirmations over the blockchain network.

How is the interest calculated?

Your interest is calculated every calendar day based on your investment plan.

May I create a deposit from my account balance?

Yes. Just login to your account and click on New Deposit. You should select the payment with “Balance” suffix from the payment drop down menu.

Are there risks to lose money?

There are certain risks in any investment programs. However, there are some simple ways that can help you to reduce risks of losing your money. First, set a certain financial goal and deposit such sum of money that you can afford. Remember that our expert trading team is always ready to consult you in any questions.

What is the risk for my investment?

There is always a risk of losing the invested money. For example, in case of adverse global processes which are not under reasonable control of the company management. Currency Trading, CryptoCurrency Trading and start-up investing are among the riskiest forms of investments in the financial markets and therefore require sufficient skills and experience. We have a stabilization fund in place to protect Our clients from known trading risks.

Can I get my deposit back?

Your deposit will never be returned. Instead you will get profit every day on an ongoing basis.

When can I withdraw profit?

Withdrawal of profit is depends on the investment plan you are on. The minimum withdrawal for the lowest investment plan is $150. To receive a profit you need to make a request in the "Withdraw" section of your account. This request will be processed immediately.

Do I need to have an active deposit to earn referral commissions?

Your own deposit is not required to attract investors and earn. Just register account and apply your referral link everywhere you can.

Start Earning With us Today!
REGISTER NOW

GENERAL RISKS WARNING

Trading in bitcoin and other cryptocurrency carries a high level of risk and can result in the loss of all of your investment. As such, bitcoin trading may not be appropriate for all investors. You should not invest money that you cannot afford to lose. Before deciding to invest, you should become aware of all the risks associated with bitcoin trading, and seek advice from an independent and suitably licensed financial advisor.

© Cryptobitmine Limited 2018 | All Right Reserved

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FREQUENTLY ASKED QUESTIONS
What is Bitcointrademate.com ?

Bitcointrademate.com - is an online investment platform and we are authorised and regulated by the United Kingdom Company House Authority under firm reference number 09371106. This information can be verified on the Company House website. Bitcointrademate.com is registered in London No. 09371106. Registered office, Whitson House 4 Alb Enterprise Park, 170-180 Carlton Road, Nottingham, NG3 2BB.

Who manages the investment portfolio?

The investment portfolio is managed by our team of financial specialists with strong command in finance allows for effective analysis of the market and financial situation. The Company employs experts on the full-time basis who have been working on the currency exchange market for more than 7 years on average. Our financial team also includes specialists who are experts in evaluating new private businesses called start-ups which have most chances to grow into large-scale and highly profitable enterprises.

What do I need to do to become a client of Bitcointrademate.com?

you need to open a free account. It doesn't take much time, but you will get an opportunity to become an investor and earn profit. Please check our Get Started page for more details.

How many accounts can I create from one Computer?

You can create 3 (three) separate accounts from your computer and your IP address and one account for your family. If we find more accounts used through the same IP address, we can suspend your account temporarily.
All account should have different ewallet and email data.

How can I access the account?

If you are a registered user of Bitcointrademate.com, please enter your username and password in the appropriate fields at the top of the website and click the "Login to Account" button. You will be redirected to your account automatically as soon as you have done the above.

How can I change my personal information in my account?

Log into the account and click "Edit Account" to enter the personal information page where you will be able to modify your data. Save the changes when all necessary data are entered. However, you may not modify your e-mail and e-wallet because this function is disabled for security reasons. If you want to change these data, please contact us and include your secret questions and secret answer in your message.

I can't log in into my account. What could cause this problem?

Sometimes problems of this kind are caused by errors of your web browser. There is no reason to worry, you just need to wait a few minutes and then try to log in again. First of all you need to clean the cache of your web browser. If the problem persists, please contact our online manager.

How secure is your website and my account data?

We have a wide range of security measures to protect your account. Our website is protected against DDoS attacks, all transferred data are SSL-encrypted and we use a licensed script, we are also using a few of online security certificates, you are able to see most of them in our main page. Our website is located on a dedicated server with a firewall installed on it.

Some of the
key questions
Which e-currencies do you accept?

Today all transactions on the financial markets are performed at high speeds to save time, so financial transactions carried out via the Internet also require high speed. That is why most financial transactions related with investments are performed in electronic currency, namely - Bitcoin.

Are there any limits for an investment amount?

The minimal investment amount is only $2000 and the maximal amount is $500000

How soon will my deposit be added to my account?

Your account will be updated as soon as you deposit. For Bitcoin deposits you should send actual amount to shown Bitcoin wallet, because Bitcoin network is not instant so your deposit time can take from 15 minutes up to 24 hours.

Can I invest several deposits at once?

Yes, you can have an unlimited number of deposits, but each of them will be processed separately.

Can I deposit directly from my account balance?

You can make a deposit from your account balance. Simply log into your member account, click "Make Deposit" and select "Deposit" from "Account Balance" button.

How can I access the account?

If you are a registered user of Bitcointrademate.com, please enter your username and password in the appropriate fields at the top of the website and click the "Login to Account" button. You will be redirected to your account automatically as soon as you have done the above.

How can I withdraw my profit and how much time does it take?

To withdraw your profits go to the "Withdraw" section and make a payment request. Such requests are processed INSTANTLY! .

Will I receive profit every calendar day?

No. Your profit is accrued every 7 days.

Are you paying even on weekends?

Yes, of course, we are paying on weekends and holidays.

How long does my deposit work?

Your deposit runs forever. This means that you will never get it back.

How long my deposit is added?

Your deposit will be added after 3 confirmations of network. This process takes from 1 to 2 hours. If you still don't know what Bitcoin confirmations are visit this site and read information here: http://bitcoinsimplified.org/learn-more/confirmations

How can I check confirmations?

Check a number of confirmations you can in your Bitcoin wallet (find transaction details) or on the website https://blockchain.info using in the search bar transaction Tx hash or address where you sent the deposit.

How can I get my profit via Wire Transfer?

The minimum amount for BankWire transfer is $3,000. If you have $3,000 available balance
You should provide beneficiary's Details:
1) Beneficiary's Name Enter the full name of the beneficiary client.
2) Beneficiary's Address Enter the beneficiary's Address if known.
3) Account Number Enter the beneficiary's Account Number if known.
4) Bank Name Enter the beneficiary's Bank name.
5) IBAN Enter the Bank's IBAN number.
6) Bank Identifier Code (BIC) or SWIFT: This is the unique identification code of a particular bank, it is also referred to as a Swift code.

What is the risk for my investment?

There is always a risk of losing the invested money. For example, in case of adverse global processes which are not under reasonable control of the company management. Currency Trading, CryptoCurrency Trading and start-up investing are among the riskiest forms of investments in the financial markets and therefore require sufficient skills and experience. We have a stabilization fund in place to protect Our clients from known trading risks.

Can I get my deposit back?

Your deposit will never be returned. Instead you will get profit every day on an ongoing basis.

When I can withdraw profit?

Withdrawal of profit is possible when your balance is not less than $0.20 . To receive a profit you need to make a request in the "Withdraw" section of your account. This request will be processed immediately.

Is there any fee for regular withdrawals?

Yes 1.50% Withdrawal fee.

Do I need to have an active deposit to earn referral commissions?

Your own deposit is not required to attract investors and earn. Just register account and apply your referral link everywhere you can.

Start Earning With us Today!
REGISTER NOW

GENERAL RISKS WARNING

Trading in bitcoin and other cryptocurrency carries a high level of risk and can result in the loss of all of your investment. As such, bitcoin trading may not be appropriate for all investors. You should not invest money that you cannot afford to lose. Before deciding to invest, you should become aware of all the risks associated with bitcoin trading, and seek advice from an independent and suitably licensed financial advisor.

© Bitcointrademate Limited 2018 | All Right Reserved